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Footnotes

A probably incomplete, opinionated list of the stuff I’ve been paying attention to lately — in CX, the Tech industry, and the (likely more than) occasional rabbit hole. Entries may come with a footnote, because I am nothing if not wordy.

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From the list

“Hackers Simply Asked Meta AI to Give Them Access to High-Profile Instagram Accounts. It Worked”

Jason Koebler · 404 Media

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Just noting the irony of this, given that Meta debuted the AI support feature in a blog post called “Boosting Your Support and Safety on Meta’s Apps With AI.” Maybe they meant that other definition of boosting?

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